Shipping and reeturns

Return Policy – SR_A

Items must be in original condition, with all packaging materials, accessories, and applicable tags intact to be eligible for a refund.

The following criteria must be met for a return:

Return window: A return must be requested within 30 calendar days from the date of delivery.

Original condition: Items must be in their original, unused condition—unworn, unwashed, unaltered, and undamaged.

Original packaging: Returns must include all original packaging such as shoe boxes, dust bags, brand tags, and authenticity cards. Packaging must not be altered, damaged, or missing.

SR_A security tag: If your item arrived with an SR_A security tag, it must not be removed, altered, or damaged.

Final Sale: Final Sale items and shipping fees are non-refundable.

Face masks: For hygiene reasons, all face masks and face coverings are Final Sale and cannot be returned.

Intimate apparel and swimwear: Lingerie, hosiery, underwear, swimsuits, and bikini bottoms must be unworn, with the original hygienic protection sticker intact, to be eligible for return.

Self-care: Face, body, hair, and make-up products must be sealed, unused, and in their original packaging.

Sexual wellness: Items must be unopened, unused, and in their original packaging. For health and safety reasons, all sexual wellness toys are Final Sale and cannot be returned.

Technology: Must be returned with all original manuals, accessories, and manufacturer packaging. If originally sealed, the seal must remain unbroken.

Dangerous goods: Items such as candles, fragrances, oils, pressurized cans, and electronics containing batteries are Final Sale and not eligible for return.

SR_A reserves the right to reject returns that do not comply with the above policy. Non-compliant items will be returned to the original shipping address without a refund.
If you have any questions or concerns about your return, please contact our Customer Care team before proceeding.